TERMS AND CONDITIONS
Last updated August 19, 2017.
By booking a trip with On The Verandah, you agree to the following terms and conditions.
Our promises to you
We aim to be fair, reasonable and sympathetic in all our dealings with guests and to act always with integrity.
We will meet all our legal and regulatory responsibilities.
We aim to provide full and accurate information about our holidays. If there are changes we will tell you promptly.
If something goes wrong, we will try to put it right. Our aim is to ensure that all guests are satisfied with our services.
All we ask of you
Is that you read thoroughly the information we send to you, particularly regarding your flights and travel insurance.
1. Age and Health Requirements
Guests under the age of 18 must be accompanied by a legal guardian who will be responsible for the care and supervision of the under 18 guest.
For the majority of our trips we have no upper age limit though we remind you that our trips can be physically demanding. Guests must ensure that they are suitably fit to allow participation and so as not to unreasonably affect the progress of the group. You may be required to provide a medical certificate.
Why Might You Need to Provide a MEDICAL CERTIFICATE?
How Do You Know Whether You Need To Provide A MEDICAL CERTIFICATE?
If you answer ‘Yes’ to the question below, we may ask you to have your doctor provide a medical certificate to say that you are fit to participate. The booking might not be completed without it.
If you proceed with the booking without disclosing potential medical issues, we reserve the right to cancel your participation at any time during the tour. We respect your privacy and ask that your physician provide only the information that may be required by medical staff in the event of you needing emergency care.
QUESTION - Have you been under the care of a physician at any time in the last two years for any of the following conditions?
If you answered 'Yes' to the above question, please call On The Verandah on 0428 254 529 to discuss whether it might impact on your trip.
2. Travel Insurance
We do everything possible to ensure a safe and enjoyable trip, however, all travel involves some degree of risk and comprehensive travel insurance is recommended. Travel Insurance should be taken out as soon as a deposits is made for your holiday. Good travel insurance provides cover against personal accident, death, medical expenses, emergency international repatriation and personal liability, with a minimum coverage of US$200,000. We recommend it also covers cancellation, curtailment and loss of luggage and personal effects.
3. Acceptance of Risk
By booking, you acknowledge that the nature of the trip is adventurous and participation involves a degree of personal risk. You will be visiting places where the geographical and climatic attributes present dangers and physical challenges greater than those present in our daily lives.
We use information from government foreign departments and reports from our own contacts in assessing whether the itinerary should operate. However it is also your own responsibility to acquaint yourself with all possible relevant travel information and the nature of your itinerary. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you are aware of the personal risks attendant upon such travel.
3.1 Limitation of Liability
We contract with a network of companies and individuals to assist in the running of our trips as agent for these third parties. We are not responsible for the acts and omissions of these third parties.
To the fullest extent permitted by law: any liability for any loss, death, injury or damage which you may suffer (directly or indirectly) in connection with or arising out of your participation in a trip, or any breach of the Booking Conditions, is excluded; you release us and our officers from any liability and expressly waive any claims you may have against us arising out of or in connection with your participation in a trip; and any condition or warranty which would otherwise be implied by law into these Booking Conditions (Implied Warranty), is excluded.
To the extent an Implied Warranty cannot be excluded, our liability in respect of the Implied Warranty is limited to (in our absolute discretion): (i) the provision of a similar trip to an equivalent value; or (ii) a refund of the total amount received by us from you in connection with your booking.
4. Authority on Tour
Our group trips are run by a two guides – Andrew Kikeros and Rachel Dillon, or in unforeseen circumstances, their proxy. Their decision is final on all matters likely to affect the safety or well-being of any person participating in the trip. If you fail to comply with a decision made either guide, or interfere with the well-being or mobility of the group, the guides may direct you to leave the trip immediately, with no right of refund. You must at all times comply with the laws, customs, foreign exchange and drug regulations of all countries visited.
5. Your Responsibility
The guest making the booking is responsible for their own and their party’s actions. If On The Verandah deems you or your party’s actions to cause danger to other guests or our staff, to intervene with other clients’ enjoyment of the trip, or to be offensive to the local communities and cultures, On The Verandah reserves the right to remove you from the tour effectively immediately. No refund will be supplied. You must at all times comply with the laws, customs, foreign exchange, and drug regulations of all countries visited, and you also agree to travel in accordance with our responsible travel guidelines.
6. Special Requests
You must let us know at the time of making your booking if you have special requests or needs (access or specific dietary requirements). We will try to meet any request you have, however, we cannot guarantee that we will be able to accommodate every person’s needs and we take no responsibility for those which we are unable to fulfill. If we reasonably feel we are unable to satisfactorily accommodate your particular needs, we reserve the right to decline the booking or ask for you to be accompanied by a person who is able to provide full assistance to you throughout your tour.
7.0 Booking Conditions
7.1 Our Contract
All bookings are made with On The Verandah. By booking a trip with us you are deemed to have agreed to these Booking Conditions and your booking will be accepted by us on this basis.
7.2 Prices and Discounts
Prices for 2017 and 2018 tours are inclusive of 10% GST and are valid from 1 September 2016 to 31 December 2018. On The Verandah reserves the right to alter prices and make discounted offers in order to fill tours. Discounts may be available for members of some clubs with whom we have agreements. Depending on the tour type, group discounts may be available. No concession rates are offered for children, Seniors Card or Student Cards.
7.3 Deposit Requirements
You are required to pay a deposit of up to 30% of the total tour value for your booking to be confirmed. If your booking is made within 60 days of the departure date then the full amount is payable at the time of booking.
7.4 Final Payments
Payment of the balance of the trip price is due 60 days before the departure date. If this balance is not paid on or before the due date we reserve the right to treat your booking as cancelled.
7.5 Cancellation Policy
Cancellation by the guest:
If you need to cancel for any reason, we will provide a full refund if you notify us more than 60 days before the commencement of the tour. If you cancel less than 60 days before the commencement of the tour, a 30% cancellation fee will be charged and the remainder will be refunded to you within 7 days of you notifying us. If you cancel within 24 hours of the commencement of the tour or fail to show, the full value of the tour will be forfeited. If you begin the tour, then leave, no refund is provided. It is advisable to take out cancellation insurance at the time of booking which will cover cancellation penalties in certain circumstances.
Cancellation by On The Verandah:
On The Verandah reserves the right to cancel or postpone any tour at any time prior to departure if, due to weather conditions, road conditions, natural disasters, mechanical defect, cultural considerations or other external events it is not viable for us to operate the planned itinerary. If we cancel a trip you may choose between us applying the amounts paid toward an alternative trip or receiving a full refund. We will provide a full refund via bank deposit within 7 days of cancellation. We do not provide a refund on flights, however most airlines will provide a credit for flights that are cancelled with more than 24 hours notice. We are not responsible for any incidental expenses that you may have incurred as a result of your booking such as visas, vaccinations or non-refundable flights therefore we recommend you take out travel insurance to cover potential expenses.
7.6 Booking Amendments
If you wish to change tours you must inform On The Verandah as soon as possible. Changes are subject to availability on other tours and if there is no availability, the usual cancellation policy applies.
Itineraries are subject to alteration without notice and intended as a guide only. Alterations may come about due to road, weather or tidal conditions, strikes or other reasons. Due to the nature of the terrain and remote areas, weather fluctuations can adversely affect road conditions which may necessitate alterations to itinerary with little or no notice. Any additional expense incurred by the passenger is not the responsibility of On The Verandah and On The Verandah will not be liable for failure to make connections with any other services or attractions beyond its control.
As is normally the case with group tours, a minimum number of bookings is required in order for a tour to be financially viable and to have a good group atmosphere. In the event that adequate numbers cannot be achieved, it may be necessary to cancel a scheduled departure and to offer the nearest possible alternative date, an alternative itinerary, or a full refund of monies. The latest date on which On The Verandah will decide not to operate a tour is 7-8 weeks before the scheduled departure date and all booked guests will be notified at that time and offered refunds or rescheduling.
9. Free Day Activities
Activities not included in the trip price and undertaken by you on any ‘free day’ in the itinerary do not form part of the trip or this contract. You accept that any assistance given by your On The Verandah guides or local representative in arranging optional activities does not render us liable for them.
10. Errors and Omissions
Although we have made a concerted attempt to verify the accuracy of statements made in our trip documentation including brochure, website and itineraries we cannot be held responsible for any error, omission or unintentional misrepresentation that may occur.
11. Claims and Complaints
If you have a complaint about your trip please inform your On The Verandah guides at the time in order that the they can attempt to rectify the matter. If satisfaction is not reached through these means then any further complaint should be put in writing to us within 30 days of the end of the tour.
12. Photos and Marketing
Unless you inform us otherwise, we will assume that you agree to us using images of you taken during the trip for advertising and promotional purposes. We aim to use images that do not present anyone in an unflattering way.
Last updated August 19, 2017.
Cancellation and Refunds
IF YOU CANCEL
If you need to cancel for any reason, we will provide a full refund if you notify us more than 60 days before the commencement of the tour. If you cancel less than 60 days before the commencement of the tour, a cancellation fee equivalent to 30% of the full priced tour will be charged and the remainder will be refunded to you within 7 days of you notifying us. If you cancel within 24 hours of the commencement of the tour or fail to show, a fee equal to the total tariff paid for the tour will be charged to you. If you begin the tour, then leave, no refund is provided.
IF WE CANCEL
If for any reason, we cancel the tour, we will provide a full refund via bank deposit within 7 days of cancellation. We do not provide a refund on flights, however most airlines will provide a credit for flights that are cancelled with more than 24 hours notice. We strongly recommend you take out travel insurance with cover for this contingency.
We do not accept any liability or responsibility for any extra expenses or losses you incur that may result from cancellations, changes or delays in our activities.
We offer early bird discounts, shared accommodation and group discounts that CAN be used in conjunction with each other, but not with other discounts or offers.
We offer a discount to returning guests that CANNOT be used in conjunction with other discounts or offers. We offer a discount to partners and couples that CANNOT be used in conjunction with other discounts or offers. We offer a discount to financial members of WAPF and VAPS and have agreements with various other clubs that CANNOT be used in conjunction with other discounts or offers.
We recommend you insure against cancellation, loss of deposits, cancellation fees, baggage and medical expenses.
We respect your privacy and are committed to protecting any personal information we hold about you.
Collection of Data
When you request services from us, access our website, or otherwise interact with us, for example on our social networks (such as Facebook or Instagram or the apps on those pages) you consent to our collection, retention and use of your personal data in the manner described in this policy and accept the risks outlined in the Security section.
This policy covers the personal data we collect about you in connection with our tourism business which identifies you as an individual.
What we Collect
When you send an inquiry via our website Contact Form, attend one of our events, make a telephone enquiry, send an email or join our email list, We collect and keep data that could include all or some of the following: your name, phone number, address, email address, state, country, your travel interests, next of kin, allergies, food intolerances, flight and /or hotel information, and how you heard about us. We collect the data to process your reservation requests and to ensure we can contact you and serve your needs. Occasionally we may record information about your health status if we feel it could be relevant to the tour.
Privacy and Your Health Status
During the enquiry and booking process we may have requested information from you regardng your health status. We will store this information only for what we consider to be a reasonable length of time after your tour with us. If there is a medical or legal claim we may be required to work with third parties or insurance companies and may be required to share your information. If there is an accident we may need to obtain from you data about your health conditions relating to any injury you may incur and work with insurance and claims management companies.
A Cookie is a set of data sent to your computer may be stored on your computer or mobile device by a web server that enables the server to recognize your computer or mobile device. Cookies do useful things like autofill our name and address into online order forms on sites we visit regularly. Please note that our cookies are unable to retrieve other data from your computer’s hard drive or pass on computer viruses.
Opt out of Cookies
If you feel at all uneasy about cookies, you can restrict them by adjusting your browser or installing certain software.
We try to ensure that the personal data we retain about you is stored securely and, in light of the information provided to us, is as accurate, current, complete and relevant as necessary for the purposes for which we use and disclose it.
We hope this policy answers your questions about our collection, use and disclosure of your personal data. If you have additional questions or want to contact us for a specific purpose, please call 0428 254 529 or send an email via the contact page of this website.
On the Verandah
Kimberley Creative Adventures
R Dillon and A Kikeros
ABN 77 685 780 283
PO Box 716
Mob 0428 254 529
Phone 08 9388 1513
Tourism Accreditation No: